Product Guarantees
Print happy with Cartridge World
We want your Cartridge World experience to be trouble-free. Our cartridge guarantees, returns support and UK customer service team are here to help if something is not right. Your statutory consumer rights are not affected.
Our ink & toner cartridge guarantees
We stand behind the ink and toner cartridges we supply and want customers to order with confidence. These additional Cartridge World guarantees sit alongside, and do not affect, your statutory consumer rights.
Cartridge Satisfaction Guarantee
Our voluntary satisfaction guarantee applies to ink and toner cartridges purchased from Cartridge World. If a cartridge does not meet expectations, please contact us and we will work with you to resolve the issue.
2-year cartridge warranty
Cartridge World own-brand ink and toner cartridges purchased after 5 August 2022 are covered by our 2-year cartridge warranty.
30-day unopened cartridge returns
As an additional voluntary benefit, unopened and unused ink and toner cartridges in brand-new condition may be returned for a full refund where the return request is made within 30 calendar days of the purchase date. This extended returns policy applies to ink and toner cartridges only.
2-year warranty on Cartridge World own-brand cartridges
Our own-brand cartridges are manufactured to high quality standards. If a quality issue occurs within the warranty period, we can provide a replacement or refund where appropriate.
2 years of confidence
The 2-year cartridge warranty applies to Cartridge World own-brand cartridges purchased after 5 August 2022. Earlier purchases are covered under the original 12-month warranty policy.
What to send us if you need help
- Your Cartridge World order number.
- Your printer make and model.
- The cartridge code or product name.
- A clear photo of any printer error message.
- A photo or scan showing the print quality issue, if relevant.
Your printer warranty and compatible cartridges
Customers often ask whether using Cartridge World branded cartridges affects their printer warranty. Here is the reassurance we give customers.
Your standard printer warranty should not be invalidated
We guarantee that your standard printer warranty will not be invalidated simply because you use Cartridge World branded cartridges. If one of our own-brand cartridges is shown to have caused a printer problem, we will arrange repair or replacement where required.
We will support you if a genuine issue occurs
In the unlikely event that a Cartridge World own-brand cartridge is at fault, we will support you with advice, troubleshooting and the appropriate next steps to resolve the issue.
Returns, wrong items and damaged deliveries
Our voluntary 30-day unopened returns policy applies specifically to ink and toner cartridges. Other products remain covered by your applicable statutory consumer rights.
30-day unopened cartridge returns
Unopened and unused ink and toner cartridges in brand-new condition may be returned for a full refund where the return request is made within 30 calendar days of the purchase date under our voluntary extended cartridge returns policy. This additional 30-day policy does not apply to printers, computer hardware, office supplies or other non-cartridge products.
Ordered the wrong items?
If an error on our website caused you to order the wrong product, we will accept the item back for replacement or refund, even if opened. If the wrong item was ordered for another reason, contact us and we will still do our best to help.
Damaged in transit?
If an item arrives damaged in transit, please tell us as soon as possible and, where possible, within 72 hours of receipt. Please keep the packaging and send photos of the damage so we can investigate quickly. This does not affect your statutory rights.
Cartridge problem?
If a cartridge is not recognised, not printing correctly or showing an error, please contact us before returning it. Many issues can be resolved with simple checks.
How to get guarantee or returns help
The more detail you send us, the faster we can help resolve your issue.
Have your Cartridge World order number ready before contacting us.
Tell us the exact printer model and the cartridge code you are using.
Send photos of error messages, packaging, cartridge labels or damaged items.
Our customer service team will review the issue and advise the best next step.
Customer confidence, backed by reviews
Product guarantees matter most when they are supported by real customer service. Reviews.io gives customers a place to share their experience with Cartridge World.
4.7/5
Cartridge World is rated 4.7 based on 1,380 Reviews.io customer reviews, with 92% of reviewers recommending us.
Need help with a product guarantee?
If you have a cartridge issue, delivery problem, wrong item or return request, our UK customer service team will help you through the next steps.